Return policy

(Return Policy) Each product is made specifically for our customers immediately after the order is placed, which is why delivery to the customer may take a little longer. Manufacturing products on demand rather than mass production helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

1. Withdrawal from the Contract Without Giving a Reason (EU customers only)

Upon receiving the order at the address specified in the order, the Buyer – Consumer has the right to withdraw from the contract concluded in the online store within 14 days (valid only for buyers within the European Union) without giving any reason. The right to withdraw from the contract without giving any reason does not apply if the Buyer is a legal entity or a natural person – entrepreneur. To withdraw from the contract without giving any reason within 14 days, please follow the instructions in the WITHDRAWAL FORM The Buyer bears the cost of returning the goods, i.e., the shipping costs. Details on withdrawing from the contract are governed by the general terms and conditions (link to GTC).

1. Claiming Defects in Goods

The Seller is liable for defects in the goods, and the Buyer is obliged to claim defects in the goods immediately with the Seller according to these general terms and conditions – within 30 day period when the product should be returned. The Buyer has to submit the request using the Return form (which you can find on the website too) within 7 days. The day the complaint meeting all the requirements according to this complaints procedure is delivered to the Seller is considered the day the complaint is lodged. If the goods were not delivered properly or show defects, the Buyer – Consumer has the right to lodge a complaint in writing or by email to the Seller. The Buyer – Consumer must clearly specify the type and extent of the defects in the goods or the manner in which the defect manifests. Please, use the Return Form on the website for returning goods that correspond to the reasons specified in Return policy and have the nature of goods that can be claimed/returned. We do not accept returns of sealed goods, such as face masks. The Consumer is liable for any decrease in the value of the goods resulting from handling the goods in a manner other than what is necessary to establish their nature, characteristics, and functionality, or if the goods need to be cleaned after being returned by the Consumer for reasons of health or hygiene protection. The Consumer is liable for the reduction in value even if such cleaned goods cannot be sold as new goods but only as used goods. The Seller is not liable for:

• Delayed delivery of goods caused by the transport company,
• Delayed delivery of goods caused by incorrect information provided by the Buyer – Consumer,
• Damage to the shipment caused by the transport company,
• Non-delivery of goods due to unforeseen circumstances.

The Seller will provide the Buyer – Consumer with written confirmation of the defect claim immediately after the defect is raised by the Buyer – Consumer (confirmation of receipt of the complaint), stating the period within which the defect will be rectified, which must not be longer than 30 days from the date the defect is claimed unless a longer period is justified by an objective reason beyond the Seller’s control. If the Seller denies liability for the defects, the reasons for the denial will be communicated in writing to the Buyer – Consumer. The Seller’s liability for defects in the goods supplied applies to all defects, except those caused by the Buyer, particularly improper transportation, storage, handling, non-compliance with instructions in the user manual, on the product packaging, or other documents supplied with the goods. Upon receiving the goods, the Buyer is obliged to check the quantity of the goods received, physical integrity, and completeness of the shipment. If the shipment or its packaging is visibly damaged or destroyed, the Buyer must contact the Seller immediately without accepting the shipment and make a record of damage to the shipment with the courier company. Other defects must be claimed in writing with the Seller no later than two months after the defect is discovered, and no later than the end of the warranty period. The Seller is liable to the Buyer – Consumer for any defect that the sold item has at the time of delivery and that manifests itself during the warranty period. The warranty period for defects in the sold goods is 2 years from delivery. The warranty period for defects in sold goods that are used is agreed to be 1 year from delivery. In case of replacement of goods for reasons specified in the general terms and conditions or complaints procedure (damage, defects, faults, etc.), the Buyer – Consumer must return the goods and place a new order. The adress for returns will be provided by the Seller via email. The Buyer – Consumer is entitled to a reasonable discount from the purchase price or may withdraw from the purchase contract if:

• The Seller did not repair or replace the item,
• The Seller did not accept the item at his expense or did not ensure the removal and installation of the repaired item or replacement item if replacement or repair requires removing the defective item, which was installed in accordance with its nature and purpose before the defect appeared, resulting in the Seller not repairing or replacing the item,
• The Seller refuses to remove defects if repair or replacement is impossible or would require disproportionate costs considering all circumstances,
• The item has the same defect despite repair or replacement,
• The defect is of such a serious nature that it justifies an immediate discount from the purchase price or withdrawal from the purchase contract,
• The Seller has declared or it is apparent from the circumstances that the defect will not be removed within a reasonable period or without causing significant inconvenience to the Buyer – Consumer.

The Buyer cannot withdraw from the purchase contract if they contributed to the defect’s occurrence or if the defect is insignificant. Further details on exercising liability for defects and the Buyer – Consumer’s claims are governed by the Civil Code. If an extended consumer warranty is expressly provided for a specific product (in the warranty certificate or advertisement related to the sale of the product), under which the Seller undertakes to refund the purchase price to the Buyer – Consumer, replace or repair the sold item, or ensure its maintenance beyond the scope of the rights arising from liability for defects according to the law, or a consumer warranty on the item’s durability, the conditions of the specified consumer warranty also apply to such goods. Return Procedure: Returns are possible for the reasons specified in this document. If you are unsure, please contact us at returns@veriperi.eu. To return or exchange goods, please contact us by submitting a request via the form here [insert form/link – Complaint Form]. Please complete the form and send it along with photos of the damaged/defective item to returns@veriperi.eu. Goods that meet the reasons specified in this document and are of a nature that can be claimed/returned, please send to the return/complaint address that you will receive after your claim will be confirmed via email. If the refund is approved, it will be processed using the method and account provided in the Return Form, typically within 15 business days. Alternative Dispute Resolution: The Buyer – Consumer has the right to turn to an entity for alternative dispute resolution with the aim of protecting their consumer rights arising from the purchase contract concluded via e-commerce, without prejudice to the possibility of turning to a court. If the Buyer – Consumer is not satisfied with the way the Seller handled their complaint or believes that the Seller has violated their rights, they have the right to contact the Seller with a request for rectification. If the Seller responds negatively to such a request from the Buyer – Consumer or does not respond to such a request within 30 (thirty) days from its sending, the Buyer – Consumer has the right to submit a proposal for the commencement of alternative dispute resolution to a subject of alternative dispute resolution under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes. The competent subject for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection or another relevant authorized legal entity listed in the list of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic. The Buyer – Consumer has the right to choose which of the listed subjects of alternative dispute resolution they will contact. The Buyer – Consumer may also submit a proposal for the commencement of alternative dispute resolution electronically via the online alternative dispute resolution platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK Seller’s Contact Details:

• Email: returns@veriperi.eu
• Seller’s Bank Account Number (IBAN): SK53 1100 0000 0029 4917 3679
• VAT:56 326 998
• TAX: 2122276970
• Complaint Address and Correspondence Address: VERI PERI, P.O.BOX 16, 820 18, Bratislava 218, Slovak Republic

The activities of the Seller are subject to oversight by the Slovak Trade Inspection – Inspectorate SOI for the Bratislava Region, Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Supervision Department, ba@soi.sk. The Seller is: VERVEON, s. r. o., headquartered at Trinásta 11553/19, 831 01 Bratislava – Nové Mesto, ID No.: 56 326 998, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 179296/B (hereinafter referred to as “the Seller”). The Buyer is a natural person – consumer, a natural person – entrepreneur, or a legal entity (hereinafter collectively referred to as “the Buyer”). A Consumer is a natural person who, in relation to the consumer contract, the obligation arising from it, or during a commercial practice, does not act within the scope of their business activity or profession (hereinafter referred to as “the Buyer – Consumer”).