Terms and conditions

1. Ordering and Conclusion of Contract

The general terms and conditions outlined in this document govern the rights and obligations of the parties arising from a purchase contract concluded remotely between the trader VERVEON s.r.o. , (hereinafter referred to as “the Seller”) and the consumer (hereinafter referred to as “the Buyer – Consumer”), a natural person, entrepreneur, or legal entity (collectively referred to as “the Buyer”). The subject of the contract is the purchase and sale of goods as well as the delivery of custom-made goods through the website – online store www.veriperioriginal.com. The Seller reserves the right to amend these general terms and conditions. The obligation to provide written notice of changes to these general terms and conditions is fulfilled by posting them on the Seller’s online store website. Your order is governed by the version of the Terms and Conditions published on www.veriperioriginal.com at the time you confirmed your order.

To validate an electronic order, all required data and information must be truthfully and completely provided during registration or when placing an order. The purchase contract between the Seller and the Buyer is formed upon submission of the order (goods) and its acceptance by the Buyer. By submitting the order, the Buyer confirms that they have read and agree with these general terms and conditions in full. The Buyer can only place an order through the online store at www.veriperioriginal.com .

2. Delivery Terms

The Seller endeavors to dispatch orders carefully and in the order they were received to the address specified by the Buyer when the order was placed.

Goods are delivered by:

• The postal service of the respective country
• Courier companies, such as DHL, DPD, or others
• Since the company delivers goods to various countries, this list is not final, as the most reliable courier is always chosen to ensure the quickest delivery to the end customer.

The Seller guarantees:

• Delivery of goods in the type, quantity, and quality according to the order and at the price and conditions valid on the day of order submission.
• Delivery of goods suitably packaged to prevent damage.
• Delivery of goods to the location specified by the Buyer.
• Each product is made specifically for our customers immediately after the order is placed, which is why delivery to the customer may take longer. Manufacturing products on demand rather than in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions.

We do not accept returns of sealed goods, such as face masks, which are not suitable for return for health or hygiene reasons.

The Seller is not responsible for:

• Delayed delivery caused by the courier company
• Delayed delivery caused by incorrect Buyer information
• Damage to the shipment caused by the courier company
• Non-delivery of goods due to unforeseen circumstances

The Buyer is obligated to accept the ordered goods, pay the Seller the agreed purchase price within the agreed payment term, including the costs of delivery, and confirm receipt of the goods on the delivery note or other document with their signature or the signature of a person authorized by them, or confirm the receipt of the goods in another manner (e.g., by entering a password, PIN code, scanning a barcode or QR code, etc. – hereinafter referred to as “codes”). If the Seller or the person delivering the goods provides the Buyer with identification information that is not accessible to other persons (codes) and which the Buyer must use to demonstrate authorization to receive the goods and confirm receipt, the Buyer is obliged to protect this information from misuse or disclosure to unauthorized persons. In such cases, receipt of the goods is considered confirmed if the person delivering the goods is provided with the correct identification information (codes).

3. Delivery Times

Orders are processed as quickly as possible; however, since the goods are made to order, delivery times may vary. On average, the delivery period is from 6-15 days, and at the latest within 30 days (for more information, please see the Shipping Policy)

In specific cases and under unexpected circumstances, the delivery time may be extended.

If the Seller cannot deliver the ordered goods due to stock depletion or unavailability, the Seller is obliged to inform the Buyer immediately and refund the price paid for the goods or the advance payment within 15 days unless the Seller and Buyer agree on substitute performance.

4. Prices

The prices listed on www.veriperioriginal.com are valid at the time of ordering. The Seller reserves the right to change prices in the event of significant currency fluctuations or inflation. A price of €0 is not valid, and such goods should not be ordered.

Any promotional prices, discounts, discount codes, or coupons (hereinafter referred to as “promotions”) are valid only under the conditions specified for the given promotion. Unless otherwise specified, the promotion is valid only while stocks last, within the specified number of promotional goods, during the specified period, or until the Seller announces the end of the respective promotion. Discounts in the promotion cannot be added together or combined with other promotions, discounts, or benefits. The Seller reserves the right to modify or cancel promotions without giving a reason. If no other conditions are set for a particular promotion consisting of providing a discount code or coupon, the discount code or coupon cannot be applied repeatedly, combined with other discounts or benefits, or applied to already discounted or clearance goods. If the Buyer does not use the promotion during its validity period, they are not entitled to any compensation from the Seller.

5. Payments for Goods and Postage

The postage price is determined according to the current tariffs of courier companies or the postal service of the respective country.

Payments can only be made in advance, online by card payment. Payment information is protected and processed through the STRIPE system.

The day of payment is considered to be the day when the full purchase price is credited to the Seller’s account. The invoice for the purchase of goods and any other documents will be delivered to the Buyer along with the goods or sent after the full purchase price has been paid to the Buyer’s email address.

6. Right to Withdraw from the Contract – for customers from European Union only

The Buyer – Consumer from European Union has the right to withdraw from a distance contract without giving a reason within 14 days from the delivery of goods.

If the Seller fulfilled their information obligations only subsequently, the Buyer – Consumer is entitled to withdraw from the purchase contract within 14 (fourteen) days from the day the Seller subsequently fulfilled their information obligations, and if the Seller did not fulfill their information obligations even subsequently, within 12 months and 14 days from the day the goods were received by the Buyer – Consumer.

Regardless of other provisions stated in these general terms and conditions, the Buyer – Consumer may withdraw from the contract, the subject of which is the delivery of goods, even before the withdrawal period begins.

The right to withdraw from the contract does not apply if the Buyer is an entrepreneur.

The Buyer is responsible for any decrease in the value of the goods resulting from handling the goods in a manner other than necessary to determine their nature, characteristics, and functionality or if the goods need to be cleaned after being returned by the Buyer for reasons of health or hygiene protection.

The Buyer is responsible for reducing the value of the goods even if such cleaned goods cannot be sold as new goods but only as used goods.

The Buyer – Consumer is obliged to send back or hand over the goods to the Seller or a person authorized by the Seller to receive the goods no later than 14 days from the date of withdrawal from the contract. The Buyer – Consumer bears the costs of returning the goods in the event of withdrawal from the contract. The goods must not be damaged or used beyond what is necessary to determine their properties and functionality, must be in the original packaging, and together with the goods, the Buyer – Consumer must provide all documents related to the goods (instructions for use, warranty card, etc.) received during purchase. Goods cannot be returned on a cash-on-delivery basis; such goods are not accepted and are returned to the Buyer – Consumer. The Seller will take back the goods and, within 14 days from the date of delivery of the notice of withdrawal from the contract, return to the Buyer – Consumer all payments received under the purchase contract or in connection with it, including costs of transportation, delivery, and postage, in advance by the agreed method. The Seller is not obliged to return the above payments to the Buyer – Consumer before the goods are delivered back to them or before the Buyer – Consumer proves sending the goods back to the Seller, unless the Seller proposes to collect the goods in person or through a person authorized by them.

If the Buyer – Consumer withdraws from the contract or if the goods are returned for another reason in connection with which a promotion was used, the Buyer – Consumer is entitled to a refund of only those payments that were actually paid for the goods in question. At the same time, the Seller may, at its discretion, decide whether to provide the Buyer – Consumer with a new discount or issue a new discount code or coupon (and if so, in what amount).

The Seller is not obliged to reimburse the Buyer – Consumer for additional costs if the Buyer – Consumer has expressly chosen a method of delivery other than the cheapest standard method offered by the Seller. Additional costs are understood as the difference between the costs of the delivery method chosen by the Buyer – Consumer and the costs of the cheapest standard delivery method offered by the Seller.

The Buyer – Consumer cannot withdraw from a contract, the subject of which is the sale of goods made according to the specific specifications of the Buyer – Consumer, goods made to measure, or goods specifically intended for one Buyer – Consumer. It is also not possible to withdraw from a contract, the subject of which is the delivery of goods that are quickly perishable or goods sealed in a protective package that cannot be returned due to health or hygiene reasons if the protective package has been opened after delivery or goods that, due to their nature, can be inseparably mixed with other goods after delivery.

In the event that the Buyer – Consumer withdraws from the contract and delivers to the Seller goods that are used or damaged beyond what is necessary to determine the properties and functionality of the goods, the Seller is entitled to claim damages from the Buyer – Consumer caused by returning damaged or incomplete goods.

Details on the method and form of withdrawal from the purchase contract by the Buyer – Consumer without giving a reason are contained in the consumer information and the withdrawal form, which will be provided to the Buyer – Consumer with each purchase and are also available electronically at the address: [link to withdrawal form].

In the event of non-collection of the consignment, the Seller may claim damages.

7. Complaint Procedures

Complaints are governed by these terms and conditions, the complaint procedure, and the Civil Code. The period of liability for defects in the goods sold is 2 years from delivery. The period of liability for defects in goods that are used is agreed upon for 1 year from delivery. In the event of defective goods, the Buyer – Consumer has the right to repair, replacement, discount, or refund.

The Seller will provide the Buyer – Consumer with written confirmation of the defect complaint without delay after the complaint is made by the Buyer – Consumer (complaint receipt confirmation), in which the deadline for removing the defect in accordance with the complaint procedure is stated, which must not exceed 30 days from the date of complaint unless a longer period is justified by an objective reason that the trader cannot influence. If the Seller refuses responsibility for the defects, the reasons for the refusal will be communicated in writing to the Buyer – Consumer.

Procedure for handling complaints: RETURN FORM

 

8. Alternative Dispute Resolution

The Buyer – Consumer has the right to turn to a subject for alternative dispute resolution with the aim of protecting their consumer rights arising from the purchase contract concluded through the online store, without prejudice to the possibility of turning to a court. If the Buyer – Consumer is not satisfied with the way the Seller handled their complaint or believes that the Seller has violated their rights, they have the right to contact the Seller with a request for rectification. If the Seller responds negatively to such a request from the Buyer – Consumer or does not respond to such a request within 30 (thirty) days of its sending, the Buyer – Consumer has the right to submit a proposal for the commencement of alternative dispute resolution to a subject of alternative dispute resolution under Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes. The competent subject for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection or another relevant authorized legal entity listed in the list of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic. The Buyer – Consumer has the right to choose which of the listed subjects of alternative dispute resolution they will contact.

The Buyer – Consumer may also submit a proposal for the commencement of alternative dispute resolution electronically via the online alternative dispute resolution platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK

These terms and conditions are valid from: September 3, 2024.

Contact details of the Seller: – VERVEON, s.r.o.–  located at Trinásta 11553/19, 831 01 Bratislava – Nové Mesto, ID: 56 326 998, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 179296/B

• Email: info@veriperi.eu
• Seller’s bank account number (IBAN): SK53 1100 0000 0029 4917 3679
• Address for complaints and correspondence: VERI PERI P.O.BOX 16, 820 18 Bratislava 218, Slovak Republic

The Seller’s activities are subject to oversight by the Slovak Trade Inspection – Inspectorate of the SOI for the Bratislava Region, Bajkalská 21/A P. O. BOX no. 5, 820 07 Bratislava, Department of Supervision, ba@soi.sk.